Return items within 30 days of delivery.
Please open and inspect your order within two days of receipt.
If you need to return a product, please send an email to firstname.lastname@example.org or call 844-523-9980 for an authorization number. Returns sent “collect on delivery” will not be accepted.
We cannot refund you for products that have been installed for which the original packaging has been destroyed or that are otherwise not in their original condition. You are responsible for returning products in their original condition, so please pack returns carefully. You may want to insure valuable merchandise before you return it. When we receive your return, we will issue a credit equal to the product purchase price, using the same method you used to pay for the order.
Incorrectly Shipped Items
Return within two business days of delivery.
Depending on the original method of shipment, we will either issue a FedEx Call Tag or send a prepaid return address label for you to use to return the item. We will then ship the correct product within one business day.
Return damaged items within two business days of delivery.
If your order arrives damaged, please notify both the Entergy Solutions Marketplace and the carrier within two business days. Keep all the packaging because the carrier may choose to inspect the damages. We will issue a credit to you, pending confirmation from the carrier. We may request that you also return the damaged items. If so, we will either issue a FedEx Call Tag or provide a prepaid return address label for you to use to return the items.
Return defective items within one year of delivery, unless otherwise noted.
If the item you order fails within one year of delivery, you can return it to us for a refund. Depending on the original method of shipment, we will either issue a FedEx Call Tag or send a prepaid return address label for you to use to return the item. We will issue a credit to you when we receive the defective item.
If the item fails within the manufacturer’s warranty but more than one year after delivery, we reserve the right to refer you to the manufacturer for replacement.